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Q & A

you are the Regional Sales manager of our company. you have become a member of an
“informal group”, on an instant messaging service, whose members are the regional sales
heads of our company’s competitors. The administrator of the group has requested an
in-person meeting to informally discuss market conditions and brainstorm on “pricing
strategy” from an industry perspective. What should you do?
Any meeting with competitors, especially to discuss “pricing strategy”, could be an attempt to
promote an anti-competitive practice or manipulate prices. You should respond by declining this
invitation and exiting the “informal group”. You should also report this incident to your supervisor
and your Legal department.

you are attending a customer meeting with a colleague, and your colleague makes an
untruthful statement about the company’s services. What should you do?

You should assist your colleague in correcting the inaccuracy during the meeting if possible. If this is
not possible, raise the issue with your colleague after the meeting to enable him/her or the company
to correct any misrepresentation made to the customer.
While working on a customer project, you receive a call from your colleague. He used
to manage that customer account before you took over his role. He recalls that he had
worked with the customer on developing a new ordering system which he thinks would
be beneficial for another customer and requests you to send him the project details.
What should you do?
You must not share this information without specific approval of the customer; you are not permitted
to use a customer’s assets, including software, for another customer or for any personal use.

RemembeR…

Striving for excellence in the standards of our work and in the quality of our goods and services is
a core Tata value. It is the unwavering practice of this value that builds and sustains customer trust
in our brand.

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