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TCOC 2015

RAISING CoNCERNS

We encourage our employees, customers, suppliers We do not tolerate any form of retaliation against
and other stakeholders to raise concerns or make anyone reporting legitimate concerns. Anyone
disclosures when they become aware of any actual involved in targeting such a person will be subject
or potential violation of our Code, policies or law. to disciplinary action.
We also encourage reporting of any event (actual If you suspect that you or someone you know
or potential) of misconduct that is not reflective of has been subjected to retaliation for raising a
our values and principles.
concern or for reporting a case, we encourage
Avenues available for raising concerns or queries or you to promptly contact your line manager, the
reporting cases could include: company’s Ethics Counsellor, the Human Resources
• immediate line manager or the Human department, the MD/CEO or the office of the
Resources department of our company group’s Chief Ethics Officer.
• designated ethics officials of our company
• the ‘confidential reporting’ third party ethics
helpline (if available)
• any other reporting channel set out in our
company’s ‘Whistleblower’ policy.

Q & A

my supervisor has asked me to do something which I believe may be illegal. I am afraid if
I do not do what I am told, I could lose my job. Should I do it?
No. Breaking the law is never an option. Discuss the situation with your supervisor to be certain that
you both understand the facts. If your concerns are not resolved, contact a higher level supervisor,
the Ethics Counsellor, the Legal department or report them via the company’s confidential reporting
system, if available.
I feel that my supervisor is treating me unfairly for reporting a concern to the Ethics
Counsellor. What should I do?
Retaliation against anyone who raises a concern is a violation of the Code. You should therefore
promptly report this action of your supervisor to the Ethics Counsellor or the MD/CEO of your
company or via the company’s confidential reporting system, if available.

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